There are no refunds on glasses made for your vision.
Any glasses purchased on this site, not worn, are exchangeable but not refundable.
There are no refunds on contact lenses once the box has already been opened.
The frames are all guaranteed for one year against manufacturing defects.
The lenses are guaranteed for one year against manufacturing defects.
You have 30 days of customer satisfaction to make the desired changes but no refund will be made if you make product changes for a lesser product. Adding products is possible you simply have to pay the difference in costs of this extra.
Any purchase personalized to your needs is neither refundable nor exchangeable. No refunds are made once the 50% deposit on the production of your glasses is made.